SHIPPING INFORMATION

Below you will find information on our payment and shipping policies. If you have any questions please don’t be afraid to get in touch with us.

Payment Methods

We only accept Visa and Mastercard. Alternatively you can pay directly into our bank account, this does make order processing a couple of days slower.

For customers outside New Zealand, please note that any fees for international bank transfers are your responsibility.

Payment Issues

If you have problems making payment through our payment gateway, it is likely that the first thing you should do is check with your bank to make sure there are no issues around your card.

We are also very happy for you to contact us and we can email or call you to help.

Currencies

In certain countries (Australia, England, Europe, Hong Kong, America, Canada, Japan, South Africa, Switzerland), our site will display prices in the local currency. This is for your convenience only. Purchases made through our site actually occur in New Zealand, in New Zealand dollars, and the actual purchase amount may vary depending on the exchange rate you get from your credit card company or bank.

Customs & Taxes

Some countries have import duties and taxes which are not covered by our freighting service.

GST is collected on sales to New Zealand customers and our listed web prices include the GST if applicable.

Freight

Freight charges are as follows and are subject to change:

NEW ZEALAND – Orders under $250NZD airmail for $6 anywhere in New Zealand, 1-2 day service from dispatch. Rural delivery takes longer by up to two days. Orders over $250 are freight free.

AUSTRALIA – Orders under $250NZD, Are $20 and typically take 3-4 working days from dispatch. Australian orders over $250NZD are $10 both options are tracked.

REST OF THE WORLD – $20 untracked airmail, typically varies from 1-3 weeks from dispatch depending on location or add $20 for tracked, couriered parcels, usually faster depending on location. Flat rate for any sized order.

We send orders over $250NZD freight free by untracked airmail. If you would like it tracked, you will need to pay the extra $20.

Delivery may take a little longer for far flung places and during peak posting times.

Shipping & Billing Documents

Our shopping cart has options for you to set up different addresses for billing and shipping. Please note we send all required documentation with the parcel. This facilitates freighting and customs clearance processes.

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